Terms of Service

1. Introduction & Scope of Application

This policy provides a comprehensive overview of the rules, terms, and user rights applicable when you browse, purchase furniture, and use related value-added services through our website and mobile applications. We are committed to a customer-centric approach and strive to provide a high-quality, practical, and thoughtful home furnishing shopping experience. We fully recognize the importance of your rights and strictly comply with this service policy to ensure comprehensive protection throughout every stage of your shopping journey.

2. User Accounts & Website Responsibility Scope

User Account

When creating an account, you are required to provide accurate, valid, and truthful personal information, including but not limited to your name, contact details, and email address. This information is used to verify your identity, provide personalized services, and ensure smooth transaction processing.

You are responsible for safeguarding your account credentials and must not share your login information with others. Your account serves as the primary credential for all activities and transactions conducted on our platform, and you are fully responsible for all actions performed under your account.

If you detect any unusual login activity, unauthorized transactions, or other suspicious behavior, you must contact us immediately. We will take prompt measures to protect your account. However, we are not liable for risks arising from user negligence.

Website Responsibility Scope

We make reasonable efforts to ensure the security, stability, and continuous operation of our website. However, interruptions, errors, or delays may occur due to force majeure events or technical issues. In such cases, we will take prompt corrective actions, but we shall not be held liable for any direct or indirect losses resulting from such interruptions.

3. Product Information, Inventory & Pricing Rights

Product Details

We provide detailed product descriptions, images, and technical specifications to ensure transparency. However, errors may occasionally occur. If you identify any discrepancies, please contact us promptly for clarification.

Real-Time Inventory

Inventory levels may change rapidly due to high demand. If an item becomes out of stock after your order has been placed, we will notify you promptly and offer either alternative solutions or a full refund.

Pricing & Adjustments

Product prices may change due to market conditions or promotional activities. The price confirmed at the time of order placement shall be considered the final price.

We reserve the right to correct pricing errors prior to shipment if any obvious pricing mistakes are identified.

4. Orders & Payment

Order Confirmation

After placing an order, you will receive an order confirmation email containing your order details. The order becomes valid only after it has been accepted by us.

Payment Methods

We provide secure payment methods, including credit and debit card payments. If you encounter any issues during payment, please contact our customer service team for assistance.

5. Shipping & Delivery Information

Processing Time
1–3 business days.

Delivery Coverage
France.

Delivery Time
Shipping transit time is approximately 5–12 business days after dispatch, depending on external conditions such as logistics and carrier performance.

Shipping Fees
Orders over USD 139.99: Free shipping
Orders below USD 139.99: Shipping fee of USD 8.99

Taxes & Duties
All product prices include applicable customs duties. No additional customs fees are required upon delivery.

For more details, please refer to our Shipping Policy.

6. Order Cancellation Policy

Cancellation Before Shipment

You have the right to cancel your order at any time before it has been shipped, free of charge and without any penalties.

To request cancellation, please contact customer service via email and include your order number and reason for cancellation.

Once we confirm that the order has not been shipped, refunds will be processed within 1–5 business days and issued back to the original payment method.

Cancellation After Shipment

Once the order has been shipped, it cannot be directly cancelled. You may choose one of the following options:

Refusal of Delivery:
You may contact the shipping carrier to refuse the package upon delivery. Once the returned item is received by us, we will process your refund within 1–5 business days to your original payment method.

Return After Delivery:
If the package has already been delivered, you may request a return and refund. After we confirm that the product is returned in good condition, we will process the refund within 1–5 business days.

7. Return & Refund Policy

Eligibility Conditions

You are entitled to request a return or exchange within 30 days of receiving your order. Products must remain unused and must include original packaging, labels, and proof of purchase.

Process

Please contact our customer service via email, clearly stating the product(s) you wish to return or exchange and the reason. Our support team will guide you through the required steps.

Processing Time

Refunds are typically processed within 1–5 business days after the returned item has been received and verified. Refunds will be issued to the original payment method. For exchanges, replacement items will be shipped promptly after confirmation.

For more details, please refer to our Return & Refund Policy.

8. Privacy & Data Protection

We only collect necessary user data and protect it through encryption and strict access control measures. Except where required by law, we do not disclose your personal information to third parties without your consent.

For more information, please refer to our Privacy Policy.

9. Dispute Resolution & Governing Law

In the event of any dispute, both parties shall first attempt to resolve the matter through amicable negotiation. If no resolution is reached, the dispute may be submitted to a court of competent jurisdiction.

10. Amendments to Terms

We reserve the right to modify this policy at any time. Any changes will be published on our website. Continued use of our website constitutes acceptance of the updated terms.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages, including loss of data or profits, arising from the use or inability to use our services. Users assume full responsibility for their use of the website.

12. Intellectual Property

All content on this website, including but not limited to text, images, icons, design elements, and layout, is protected by intellectual property laws. No person may copy, modify, distribute, or use any content for commercial purposes without prior written authorization.

13. Contact Information

Phone: +1 (305) 797-4494
Email: contact@cleavillach.com
Address: 301 SW 85th Way #103, Pembroke Pines, FL 33025, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)