Shipping Policy
This Shipping Policy outlines how we handle the processing, shipping, and delivery of furniture orders placed through our website. It is intended to provide clear information, transparent timelines, and compliance with applicable U.S. e-commerce standards and Google Merchant Center (GMC) requirements.
Order Processing & Dispatch
We process and ship orders from Monday to Friday at our warehouse. No order processing or shipping takes place on weekends or public holidays.
Once your order has been shipped, a confirmation email containing tracking information will be sent to you. If you do not receive this email, please first check your spam or junk folder before contacting customer support.
Order Processing Time
Order processing typically takes 1–3 business days.
Orders that are fully paid and placed before 6:00 PM (local warehouse time) on a business day will begin processing on the same day.
Orders placed after 6:00 PM will be processed on the next business day.
Orders placed on weekends or public holidays will be handled starting from the next available business day.
Shipping Time
After dispatch, the estimated transit time is 5–12 business days. Delivery times are approximate and may vary depending on carrier operations, weather conditions, and other logistical factors beyond our control.
Shipping Coverage
We currently offer shipping exclusively within the United States.
Shipping Fees
- Orders over USD 139.99: Free shipping
- Orders below USD 139.99: Shipping fee of USD 8.99
Order Tracking
You can track your order status at any time by visiting the “Order Tracking” page on our website and entering your order details.
Please note that tracking updates are provided by the carrier and may take some time to become available after shipment.
Change of Shipping Address
If you need to update your shipping address, please contact us by email within 24 hours of placing your order.
After this 24-hour period, your order may already be in processing or shipping stages, and we cannot guarantee that changes can be made.
Customer Support
If you have any questions about your order, shipping status, or delivery, please feel free to contact us through the following channels:
Phone: +1 (305) 797-4494
Email: contact@cleavillach.com
Address: 301 SW 85th Way #103, Pembroke Pines, FL 33025, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)