Order Cancellation Policy

We understand that sometimes you may need to cancel or modify your order. This policy explains how order cancellations work and is designed to comply with applicable U.S. consumer protection standards and Google Merchant Center (GMC) requirements regarding transparency, refund clarity, and customer rights.

Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been processed or shipped, you may submit a cancellation request through any of our available customer service channels. Once your request is received and approved, you will receive a full refund of 100% of the amount paid.

Unfulfilled orders refer to orders that have been successfully placed but have not yet entered the processing or shipping stage. In most cases, these orders can be cancelled without any additional cost or penalty.

Cancellation of Shipped Orders

If your order has already been shipped, it can no longer be cancelled. Once the shipping process has begun and the package is in transit, cancellation is not possible due to logistics and carrier handling procedures.

However, after the order has been delivered, you may initiate a return request in accordance with our Return Policy. To do so, you should follow the return instructions included with your package or contact our customer service team for assistance in starting the return process.

Refund Process

Processing Time
Once we receive your cancellation request and it has been approved, refunds will be processed within 1–5 business days. Processing times may vary depending on your payment provider or financial institution.

Refund Method
All approved refunds will be issued to the original payment method used at the time of purchase. We do not issue refunds to alternative accounts or payment methods.

Please note that while we process refunds promptly, additional time may be required by banks or credit card providers to complete the transfer.

Order Verification and Approval

In some cases, orders may require verification before cancellation or refund approval. This is done to prevent fraud and ensure secure transactions. If additional verification is needed, our customer service team will contact you directly.

How to Request a Cancellation

To request a cancellation, please provide your order number, full name, and the email address used at checkout. You may submit your request through our official customer support channels. Our team will review your request and respond as quickly as possible.

Contact and Assistance

If you have any questions or need assistance regarding order cancellation, please feel free to contact us through the following channels:

Phone: +1 (305) 797-4494
Email: contact@cleavillach.com
Address: 301 SW 85th Way #103, Pembroke Pines, FL 33025, United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (Central Time, USA)