Privacy Policy
This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, including our website, applications, and furniture retail services. This policy is designed to comply with applicable U.S. privacy laws and Google Merchant Center (GMC) requirements, ensuring transparency, data minimization, and user control over personal information.
1. Scope of This Policy
This policy applies to all individuals who access our website, use our applications, or make purchases from our store. It covers both information you provide directly to us (for example, when you place an order, register an account, complete a survey, or contact customer support) and information collected automatically through technology such as cookies and similar tracking tools.
2. Information Collection and Cookies
2.1 Information We Collect
We may collect personal information that you voluntarily provide, including your name, email address, phone number, shipping address, and payment information. In addition, we may collect information about your interactions with our website, such as pages visited, products viewed, and time spent on our site.
This information is used to improve your shopping experience, process orders, and provide customer support.
2.2 Use of Cookies and Similar Technologies
We use cookies and similar technologies to improve your browsing experience on our website. Cookies are small text files stored on your device when you visit a website.
Strictly Necessary Cookies
These cookies are essential for the operation of the website, such as enabling shopping cart functionality and completing purchases. Without these cookies, the website may not function properly.
Analytics Cookies
These cookies help us understand how users interact with our website so we can improve functionality, performance, and user experience.
Marketing Cookies
These cookies are used to deliver advertising and promotional content based on your interests. You may disable marketing cookies through your browser settings at any time.
3. Use and Sharing of Information
3.1 How We Use Your Information
We use the information we collect for the following purposes:
To process and fulfill your orders, including payment processing and delivery arrangements.
To provide updates, promotions, and marketing communications (where permitted by law and user preferences).
To improve our website, products, and services.
To respond to your inquiries, requests, and customer service needs.
To detect, prevent, and address fraud, security risks, and illegal activities.
3.2 How We Share Your Information
We do not sell or rent your personal information. We may share your information only in the following limited circumstances:
Logistics Service Providers
We may share necessary information with shipping carriers and logistics companies to deliver your orders.
Service Providers
We may share information with trusted third-party service providers who assist with payment processing, website hosting, analytics, or marketing services, under strict confidentiality agreements.
Legal Compliance
We may disclose information if required by law, regulation, or valid legal request from government or judicial authorities.
4. Data Storage and Cookie Management
4.1 Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including order processing, legal compliance, and business operations. Once the retention period expires, we securely delete or anonymize the data in accordance with applicable laws.
4.2 Cookie Control
You have the right to control cookies through your browser settings, including the ability to block or delete cookies. Please note that disabling certain cookies may affect website functionality and user experience. By continuing to use our website, you consent to the use of cookies as described in this policy.
5. Your Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
Right of Access
You may request access to the personal information we hold about you.
Right to Correction
You may request correction of inaccurate or incomplete personal information.
Right to Deletion
You may request deletion of your personal data, subject to legal and contractual obligations.
Right to Object
You may object to the use of your data for marketing or analytics purposes.
Right to Withdraw Consent
You may withdraw your consent at any time where processing is based on consent.
To exercise these rights, please contact our privacy team via email. We will respond to your request within the timeframe required by applicable law.
6. Legal Basis and Compliance
We process personal data based on the following legal grounds:
Your explicit consent.
Performance of a contract with you (such as fulfilling your order).
Compliance with legal obligations.
Our legitimate business interests, such as improving services and preventing fraud.
We comply with applicable data protection laws, including relevant U.S. privacy regulations and, where applicable, the General Data Protection Regulation (GDPR). We only collect necessary data, apply encryption and access controls to protect your information, and do not disclose your personal data to third parties without your consent, except as required by law.
7. Contact Information
If you have any questions about this Privacy Policy or how your personal data is handled, please contact our privacy team through the official customer support channels.