Return & Refund Policy
This Return & Refund Policy has been prepared in accordance with applicable U.S. consumer protection standards and Google Merchant Center (GMC) requirements. It clearly defines your rights regarding order cancellation, returns, exchanges, refunds, and product condition expectations, ensuring a transparent and fair shopping experience.
Order Cancellation Before Shipment
If your order has not yet entered processing or shipping, we fully understand and support cancellation requests, regardless of the reason.
In such cases, you are eligible for a 100% full refund of the amount paid.
Once an order has entered processing or shipping stages, cancellation is generally no longer possible.
Returns & Exchanges Within the Authorized Period
For home and furniture products purchased from our website, you may request a return or exchange within 30 days from the date of delivery, provided all eligibility conditions are met.
During this 30-day return window, customers may choose either a refund or an exchange, depending on preference and product availability.
Defective Products or Order Errors
If the product received is damaged (such as cracks in wooden components affecting functionality) or if there is an error on our side (such as incorrect model, color, or size), you may be eligible for a full or partial refund or a replacement, depending on the situation.
Each case will be assessed individually to ensure a fair resolution.
Return & Exchange Requirements
To qualify for a return or exchange, the following conditions must be met:
- Items must be brand new, unused, and in original condition
- No signs of wear, stains, damage, or misuse
- Original packaging is strongly recommended to protect the item during return shipping
- If original packaging is unavailable, the item must be securely packaged to prevent damage
- All accessories, manuals, warranty cards, and included components must be returned
- Product labels must remain intact and unaltered
Failure to meet these conditions may result in rejection of the return or exchange request.
Return or Refund Request Procedure
Initial Request Submission
Customers should contact our support team via email with their order number (required) and a clear explanation of the reason for the return or exchange (such as design dissatisfaction, style mismatch, or quality concerns). Providing detailed information helps speed up processing.
Alternatively, customers may contact customer service by phone for assistance.
System Verification
Once a request is received, our verification team will review it carefully, including:
- Confirming order authenticity through system and payment records
- Verifying purchase date to ensure eligibility within the return period
- Evaluating product condition and reported issues
Return Approval & Shipment
If the request is approved, we will provide return instructions and the return address via email or phone.
Customers are required to:
- Pack the product securely with protective materials
- Include a return form with order details and reason for return
- Use a trackable shipping method
- Attach the provided return label (if available)
If the return label is missing or unusable, please contact customer support for assistance.
Refund Processing
Once the returned item is received, it will be inspected to confirm eligibility.
If approved, the refund will be issued to the original payment method used at checkout.
Refund Method and Timeline
- Processing Time: Refunds are typically issued within 5 business days after approval
- Refund Method: All refunds are returned to the original payment method to ensure secure and traceable transactions
- Processing times may vary depending on your bank or payment provider
Cost Responsibility Policy
Customer-Initiated Returns
For returns not caused by product defects or company errors, customers are responsible for return shipping costs and are advised to use a tracked shipping service.
Store Error or Manufacturing Defects
If the return is due to our error or a verified defect, we will cover all return shipping costs and provide either a full refund or replacement.
Customer Damage or Non-Compliance
Returns will not be accepted if the product has been damaged due to misuse, is missing components, or does not meet resale condition requirements.
Contact Information
If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team through the available channels.