Return & Refund Policy

This Return & Refund Policy is designed to comply with applicable U.S. consumer protection standards and Google Merchant Center (GMC) requirements. It clearly outlines your rights regarding order cancellation, returns, exchanges, refunds, and product condition requirements to ensure a transparent and fair shopping experience.

Order Cancellation Before Shipment

Regardless of the reason for cancellation, if your order has not yet been processed or shipped, we provide full understanding and unconditional support for cancellation requests. In such cases, you are eligible for a 100% full refund of the amount paid.

Once the order has entered the processing or shipping stage, it can no longer be cancelled under normal circumstances.

Returns & Exchanges Within the Authorized Period

After purchasing home and furniture products from our platform, you may request a return or exchange within 30 days from the date of delivery, provided that all return and exchange requirements are met.

Within this 30-day authorized return period, customers may request either a refund or an exchange depending on their preference and eligibility.

Defective Products or Order Errors

If the received furniture or home product is damaged (for example, cracks in wooden components or the product cannot be used as intended), or if we made an error in your order (for example, sending the wrong model, color, or size), you may request a full or partial refund depending on the situation, or request a replacement product.

Return & Exchange Requirements

All returned items must meet the following conditions:

The product must be in brand-new condition and unused, with no signs of wear, stains, or damage.

Original packaging is strongly recommended, as it helps protect the product during return shipping. If original packaging is not available, the customer must ensure that the item is properly and securely packaged to avoid damage during transport.

All accessories, user manuals, warranty cards, and any included items must be returned together with the product.

All product labels must remain intact and must not be removed or damaged.

Failure to meet these requirements may result in rejection of the return or exchange request.

Return or Refund Request Procedure

Initial Request Submission
Customers are encouraged to submit a detailed request via email, including the order number (which is essential for identification) and a clear explanation of the reason for the return or exchange (such as dissatisfaction with design, incompatibility with home decor style, or product quality issues). A detailed description helps our team process your request more efficiently.

Alternatively, customers may contact our customer service team by phone, where our representatives will guide you through the required steps.

System Verification
Once your request is received, our service and verification team will review it carefully. The verification process includes:

Confirming the authenticity of the order by cross-checking system records and payment data.

Verifying the purchase date to ensure it falls within the eligible return period.

Assessing whether the product meets return eligibility requirements, including product condition and reported defects.

Return Product (If Approved)
If your return request is approved, we will notify you via email or phone and provide a return shipping address. Customers must ensure the following:

The product is properly packaged with protective materials to prevent further damage during shipping.

A return/exchange form is included inside the package, containing the order number, product details, and reason for return.

A tracked shipping service is used so the return shipment can be monitored.

Each package should include the return label provided with the order. Customers should use this label to complete the return or exchange process. If the return label is lost or cannot be used, customers should contact customer service for assistance.

Refund Processing

After we receive the returned product, our team will inspect it to verify whether it meets the return conditions. If approved, the refund will be issued using the same payment method used for the original purchase.

Refund Method and Timeline

Processing Time: Refunds are typically processed within 5 business days after approval.

Refund Method: All refunds will be issued to the original payment method used at checkout to ensure transaction security and traceability. Processing times may vary depending on the financial institution or payment provider.

Cost Responsibility Policy

Customer-Initiated Returns: For returns not caused by product defects or store errors, the customer is responsible for return shipping costs. Customers are advised to use a tracked shipping service and retain proof of shipment.

Store Error or Manufacturing Defects: If the return is due to our error or a verified product defect, we will cover all return shipping costs and provide a full refund or free replacement. Any provided return label will be used to cover eligible shipping expenses.

Customer Damage or Non-Compliance: Returns or exchanges will not be accepted if the product is damaged due to customer use, missing original packaging, or not meeting resale condition requirements.

Contact Information

If you have any questions or need assistance regarding returns, refunds, or exchanges, please contact our customer service team through the available support channels.